Genpact (NYSE: G) is an international professional services company dedicated to providing digital transformation solutions for our clients, utilizing digital tools and data to establish a competitive edge. Our strategy involves combining lean methodologies, design thinking, analytics, and digital technologies with our specialized knowledge in various domains and industries to achieve innovative business results, which we refer to as Lean DigitalSM.
Genpact Mega Walk-In Drive for Freshers. We are hiring any Graduate freshers. Interested candidates can attend interview on 24th april 2024 at Hyderabad.
Role: Voice (English & Hindi)
Experience: Freshers
Qualification: Any Graduate
Job Location: Hyderabad
Openings: 01
Job description
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Only Freshers are eligible (fluency in Hindi and English is mandatory)
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing /understanding skills
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)
Walk-in Interview details
Date & Time: 24th April, 11.00 AM – 1.00 PM
Venue: Genpact Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
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