Genpact ( NYSE: G) is an internationally recognized professional services company that specializes in providing digital transformation solutions to our esteemed clients. Our primary objective is to leverage the power of digital and data to help our clients gain a competitive edge in their respective industries. We achieve this by seamlessly integrating lean principles, design thinking, analytics, and cutting-edge digital technologies with our extensive domain knowledge and industry expertise. This unique approach, which we refer to as Lean Digital SM, enables us to deliver groundbreaking business outcomes that drive innovation and success.
Genpact Mega Walk-In Drive for freshers and Experience candidates on 30th May 2024.
Role: Customer Service-Voice and Non voice
Experience: 00 -03+ Years of relevant experience
Qualification: Any Graduate
Job Location: Hyderabad
Openings: 01
Job Description
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except law)
- Freshers are eligible
- Fluency in Hindi and English is mandatory
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Walk-in interview details
Date & Time: 30th May, 10.00 AM – 3.00 PM
Venue: Netaji Subhas University ,Pokhari, PO: Bhilai Pahari, PS: MGM, Dist:, Jamshedpur, Jharkhand 831012.
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