Genpact (NYSE: G) is an internationally recognized professional services company that specializes in providing digital transformation solutions to our esteemed clients. Our primary objective is to leverage the power of digital and data to help our clients gain a competitive edge in their respective industries. We achieve this by seamlessly integrating lean principles, design thinking, analytics, and cutting-edge digital technologies with our extensive domain knowledge and industry expertise. This unique approach, which we refer to as Lean DigitalSM, enables us to deliver groundbreaking business outcomes that disrupt traditional norms.
Genpact Mega Walk-In Drive for Freshers and Experience candidates on 9th May 2024
Role: Customer Service: Voice Roles (English & Hindi)
Experience: 00 – 03+ Years of experience
Qualification: Any Graduate
Work Location: Hyderabad
Openings: 01
Walk-in interview details
Date & Time: 9th May, 11.00 AM – 3.00 PM
Venue: Genpact,F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Job Description
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both
- independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Only Freshers are eligible (fluency in Hindi and English is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
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