Genpact ( NYSE: G) is an internationally recognized professional services company that specializes in providing digital transformation solutions to our esteemed clients. Our primary objective is to leverage the power of digital and data to help our clients gain a competitive edge in their respective industries. We achieve this by seamlessly integrating lean principles, design thinking, analytics, and cutting-edge digital technologies with our extensive domain knowledge and industry expertise. This unique approach, which we refer to as Lean Digital SM, enables us to deliver groundbreaking business outcomes that drive innovation and success.
Genpact Mega Walk-In Drive for Freshers and Experienced candidates on 4th September 2024
Role: Customer service – Voice roles (English)
Experience: 00 – 02+ Years of relevant experience
Qualification: Any Graduate
Work Location: Gurugram
Openings: 15
Walk-in interview details
Date & Time: 4th September, 11.30 AM – 1.00 PM
Venue: Genpact Plot No 22 B Sector 18, Gurgaon/Gurugram Haryana – 122015
Job Description
Responsibilities
- Address customer inquiries and concerns effectively.
- Facilitate data gathering to assist in the recovery of user accounts.
- Possess a comprehensive understanding of client processes and policies.
- Replicate customer issues and escalate any product defects.
- Deliver outstanding customer service to our clientele.
- You are expected to demonstrate strong critical thinking and analytical skills.
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline except Law)
- Freshers are eligible
- Candidates upto 2 year experience in voice process are eligible
Preferred qualifications
- Effective probing skills and analyzing /understanding skills
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
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