Genpact (NYSE: G) is an internationally recognized professional services company that specializes in providing digital transformation solutions to our esteemed clients. Our primary objective is to leverage the power of digital and data to help our clients gain a competitive edge in their respective industries. We achieve this by seamlessly integrating lean principles, design thinking, analytics, and cutting-edge digital technologies with our extensive domain knowledge and industry expertise. This unique approach, which we refer to as Lean DigitalSM, enables us to deliver groundbreaking business outcomes that disrupt traditional norms.
Genpact Virtual Drive for Voice Process (Hindi + English) on 17th April 2024
Location: Hyderabad
Shifts: Flexible with any shifts
Work Module: Work from office
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and advance product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Any Graduate except law
- Freshers are eligible
- Fluent in Hindi and English (Hindi is mandatory)
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Virtual drive details
Date of interview: 17th Apr 2024
Zoom ID: https://genpact.zoom.us/j/3064784491
Time: 4 PM to 6 PM
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