Genpact (NYSE: G) is an internationally recognized professional services company that specializes in providing digital transformation solutions to our esteemed clients. Our primary objective is to leverage the power of digital and data to help our clients gain a competitive edge in their respective industries. We achieve this by seamlessly integrating lean principles, design thinking, analytics, and cutting-edge digital technologies with our extensive domain knowledge and industry expertise. This unique approach, which we refer to as Lean Digital SM, enables us to deliver groundbreaking business outcomes that drive innovation and success.
Genpact Mega WALK-IN Drive for Freshers for Voice Process (English & Hindi) on 14th May 2024 || Hyderabad
Date: 14th May 2024
Time: 11:00 AM – 1:00 PM
Venue: Genpact,F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana 500049
Work Location: Hyderabad
Shifts: Flexible with any shift
Role: Freshers for Voice Process (English & Hindi)
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
- Graduate (Any Discipline)
- Only Freshers are eligible (fluency in Hindi and English is mandatory)
Preferred qualifications
- Effective probing skills and analyzing /understanding skills
- Analytical skills with customer centric approach
- You should be able to work on a flexible schedule (including weekend shift)
Note: Please carry below documents with you:
- 3 copies of updates resume
- 3 Passport size photographs
- Original Aadhar card
- 2 copies of Aadhar card
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
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